• Ad-hoc Support Services Technical Helpdesk Onsite Emergency Support IT Advice and Guidance
• Contracted Support Services Technical Helpdesk Onsite Emergency Support IT Advice and Guidance Proactive IT Management Monthly Reporting Dedicated Account Manager Disaster Recovery Workshop Vendor Management Onsite Scheduled System Management
• Backup Online
• Email Security Services

Contracted Support Services

Contracted Support Services are for companies and schools who want a more proactive Support Service whereby Image Group take responsible for your IT infrastructure and for the day-to-day running of your IT systems.

All Contracted Support Services are delivered against a strict service level agreement (SLA) which is agreed and sign-off by both parties prior to service go-live.

With these Services, Image Group will take expert care of your IT and your business with the day-to-day support you need using our cutting edge expertise and knowledge. We provide better quality support, resolving problems faster and taking the risk out of your service delivery by providing higher availability and a more efficient infrastructure. We can drive your costs down too.

With us behind you, making sure everything is running at its optimum capability, customers can look forward to a better return on their IT investment by reducing support costs while availing of technical support best business practices.